I am one of the quite satisfied owners of TitleTrack Jukebox, a Macintosh management solution for Sony's excellent CD jukebox'es. But there is a downside - the software was sold by the original developer 2 years ago (?) - and since then no further development has taken place.

Last week one of the users wrote a open letter to the new owners:

Hi All -

I sent the below Open letter to the Panther Studios Yahoo Group and this

was Dean's response. Thought you guys might be interested. I am very

bummed that TTJ has been orphaned and would love it if it could be

revived.

Mike

____________________________

Mike:

I understand your frustration. Believe me, we are just as

frustrated as you are. We are not a large company by any means and

our funds are extremely limited. We lost the leases on our Macs

some time ago and have not been able to properly support that side

of the house. We are very sorry for the problems you are

experiencing with the product, but, at this time, we are not able to

delve into it. When we are able to, and I don't know when that

might be, we will jump back into the code to fix EVERY error

encountered. Despite the “quirks”, most Mac customers we have sold

to are very happy and find ways and means and get around them.

Are you talking about the cover art feature to download the cover

art from the web for a given CD?

Dean

--- In pantherstudios@yahoogroups.com, “mikezuk” <mikezuk@...> wrote:

>

> Dean -

>

> Why did you buy Titletrack Jukebox? You have done nothing to support

> the product other than add SAVR support, despite promises to the

> contrary. The code has not been touched since before the last two

> major MAC OS X releases. With each OS X release the program has

> gotten progressively more unstable. For at least a year or more

The Get Art feature does not work at all.

>

> All this despite promises by you when you bought it that you would

> maintain it and update it - and yet it has been completely

orphaned. It would be one thing if you provided another Mac based

solution,

But you don't of course. If you dont want to support the Mac, fine.

But why dont you just release the code into the public domain or

Sell it/give it to someone who is interested in maintaining it.

>

> If I sound pissed, I am. Buying out a software product that has a

> large and loyal following and then abandoning it without providing

an alternative solution is not nice.

>

> Mike

>

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